Getting started
TalkyHub is a platform for talking to your customers: every request from email, messengers and social networks is collected into one shared inbox, and your support team answers them from a single workspace.
Getting up and running takes a few steps.
1. Create a workspace
Sign up at talkyhub.ru and create a workspace. A workspace is your team: it has its own channels, conversations, contacts and members.
2. Connect your first channel
A channel (inbox) is a source of requests. TalkyHub supports:
- Email — over IMAP (receiving) and SMTP (sending);
- VK — community messages;
- and more channels, added under Channels.
See Channels for connecting a mailbox and setting up credentials.
3. Invite agents
Invite colleagues by email. Each member gets a role (administrator or agent) and access to the workspace's conversations.
4. Handle requests
New emails and messages automatically turn into conversations. An agent picks up a conversation, replies to the customer, applies labels and closes the request. See Working with conversations.